Introduction
At Pikosiko, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use Flex (the "Service").
This policy applies to all users of the Flex web platform (flex.movie) and native applications.
Data Controller
The data controller responsible for your personal data is:
Pikosiko
Immeuble Tamayouz A11, Centre Urbain Nord, El Menzah, Tunis, 1082, Tunisia
Information We Collect
When You Create an Account
If you choose to create an account, we collect:
- Email address
- Username and display name
- Profile information you provide (avatar, bio)
- Your preferences and settings
- Viewing history and watchlists
- Content you create (reviews, comments, lists)
Without an Account
If you use the Service without an account, we may collect minimal analytics data to improve the Service, such as general usage patterns. This data is not linked to any personal identifier.
Private Mode (Native Applications)
Our native applications can operate in fully private mode without any internet connection or data collection. In this mode, all your data remains entirely on your device and is never transmitted to our servers.
Automatically Collected Information
When you use the web platform, we may automatically collect:
- Device information (type, operating system, browser)
- IP address (anonymized where possible)
- Usage data (pages visited, features used)
- Cookies and similar technologies (see Cookies section)
How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Personalize your experience and recommendations
- Synchronize your data across devices (when signed in)
- Communicate with you about the Service
- Protect the security and integrity of the Service
- Comply with legal obligations
Third-Party Services
The Service integrates with third-party services:
TMDB (The Movie Database)
We use TMDB to provide movie and TV show metadata. When you search for or view content, requests are made to TMDB's servers. Please review TMDB's privacy policy for information on their data practices.
Authentication Provider (Logto)
When you create an account, we use a secure authentication provider (Logto) to manage your login credentials. Your password is never stored on our servers.
Data Retention
We retain your personal data only for as long as necessary to provide the Service and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
Under applicable data protection laws, including GDPR, you have the following rights:
Right to access: Request a copy of your personal data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your personal data
Right to restriction: Limit how we process your data
Right to data portability: Receive your data in a portable format
Right to object: Object to certain processing of your data
Right to withdraw consent: Withdraw consent at any time
Account Deletion
You can request deletion of your account and associated data by contacting us at support@flex.movie. Upon receiving your request, we will:
- 1Verify your identity
- 2Delete your account and personal data
- 3Send confirmation when the deletion is complete
Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with personal data, please contact us at privacy@flex.movie.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data, we ensure appropriate safeguards are in place to protect your information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Contact Information
Company
Pikosiko
Address
Immeuble Tamayouz A11, Centre Urbain Nord, El Menzah, Tunis, 1082, Tunisia
Privacy
privacy@flex.movieSupport
support@flex.movieWebsite
pikosiko.com